FAQs
What is your refund policy?
At RestNest, we prioritize your satisfaction! If you need a refund, simply reach out to us at restnestuk@gmail.com. We’ll guide you through the process and ensure you receive your refund promptly.
Do you accept returns?
We do not accept returns on our products. However, we are committed to providing refunds for eligible items. Your happiness is our goal!
How do I initiate a refund?
To start a refund, contact us via email at restnestuk@gmail.com. Once your request is received, we’ll inspect your order and notify you of the approval status.
How long does it take to process a refund?
If your refund is approved, you will be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
What items are non-refundable?
Certain items cannot be refunded, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards are also non-refundable.
What should I do if my order is damaged or incorrect?
We want to make things right! If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We’ll evaluate the issue and work to resolve it swiftly.
Can I exchange an item?
While we don’t offer direct exchanges, the quickest way to get what you want is to return the item for a refund and then make a separate purchase for the new item.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. This will allow you to monitor your package's journey right to your doorstep!
What if I haven’t received my refund yet?
If more than 15 business days have passed since your refund was approved and you haven’t seen it, please reach out to us at restnestuk@gmail.com. We’re here to help!
How can I contact you for further questions?
We love hearing from you! For any additional questions or concerns, feel free to email us at restnestuk@gmail.com. Your satisfaction is our priority!